Return Policy

At Clutch, we want you to be completely satisfied with your purchase. We understand that sometimes things may not go as planned, and you may need to return or exchange an item. This Returns Policy outlines the guidelines and procedures for returning or exchanging products purchased from our online store. Please read this policy carefully before initiating a return or exchange.

1. Eligibility for Returns or Exchanges:
1.1. Product(s) must be returned within 5 working days from the date of purchase.
1.2. The product(s) must be unworn, unwashed, and in their original condition with all original packaging and tags intact.
1.3. Product(s) that have been personalised or customised cannot be returned or exchanged unless they are defective or damaged upon arrival.
1.4. For hygiene reasons, product(s) purchased as part of a multi-pack or bundle can only be returned if the entire pack or bundle is returned together.

2. Returns Process:
2.1. To initiate a return, please contact our customer support team within 10 working days of receiving your order. You can reach us via our Contact Us page.
2.2. Our customer support team will  guide you through the return process.
2.3. Please ensure that the returned product(s) are securely packaged to prevent damage during transit. We recommend using the original packaging, if possible.
2.4. We recommend using a trackable shipping method to return the product(s) and retaining proof of postage until the return process is complete.
2.5. Once we receive the returned socks and verify their condition, we will process your refund or exchange according to the guidelines outlined in this policy.

3. Refunds:
3.1 To complete your refund, we require a receipt or proof of purchase and detailed pictures of the defective product.
3.1. If eligible for a refund, we will refund the purchase price of the returned product(s) using the original payment method.
3.2. Shipping charges, including the cost of the initial shipment and return shipment, are non-refundable unless the return is due to our error or a defective/damaged item.
3.3. Refunds will be processed within 5 business days of receiving the returned product(s). Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

4. Exchanges:
4.1. Please note that our refund policy does not include exchanges. If you wish to exchange an item for a different size, colour, or alternative product, you will need to initiate a separate purchase for the desired item.

5. Damaged or Defective Items:
5.1. In the unlikely event that you receive damaged or defective product(s), please contact us through the Contact Us page. We will try our best to resolve the issue by offering a replacement pair or a refund, depending on the circumstances.
5.2. Please provide detailed information and, if possible, include photographs of the damaged or defective product(s) to assist us in processing your request promptly.

6. Non-Returnable Items:
6.1. For hygiene reasons,product(s) that have been worn, washed, or have had their packaging removed are not eligible for return or exchange, unless they are determined to be defective or damaged upon arrival.

7. Final Sale Items:
7.1. Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange unless they are determined to be defective or damaged upon arrival.